Everything leaves Dubai carefully. Everything arrives correctly.
We ship to over 180 countries. Every Noorè order is dispatched from Dubai within one to two business days, in our signature rigid gift box — the same packaging you would use if you were giving the piece as a gift. Because some of you are.
All orders are dispatched from Dubai within 1–2 business days of confirmed payment. The timeframes below reflect standard delivery windows. During high-volume periods (Eid, Christmas, Valentine's Day), please allow an additional 1–2 days.
UAE: 1–2 business days
GCC (Saudi Arabia, Kuwait, Qatar, Bahrain, Oman): 2–4 business days
Europe & United Kingdom: 4–7 business days
United States & Canada: 5–8 business days
Asia-Pacific: 5–9 business days
Rest of world: 7–12 business days
Complimentary worldwide shipping on all orders above AED 500 / approximately USD 135.
A flat rate of AED 45 applies to orders below this threshold.
All shipments are fully tracked. Your tracking number is emailed to you as soon as your order is dispatched.
International customers are responsible for any applicable customs duties or import taxes in their destination country. These charges vary by country and are outside our control. We are unable to estimate them in advance — we recommend checking with your national customs authority before ordering.
Noorè declares all shipments accurately. We do not falsify commercial invoices or understate declared values.
Every Noorè order ships in our signature rigid gift box — white, minimal, and immediately recognisable. Inside: tissue, a satin ribbon, and a care card. If you have added a personal message at checkout, it will be printed on a Noorè note card and placed inside the box.
We use no single-use plastic. All packaging materials are recyclable or biodegradable. The box itself is designed to be kept.
We want you to love what you receive. If you do not, we will make it right.
Returns are accepted within 14 days of delivery, provided the item is unworn, unwashed, and returned in its original Noorè packaging. Items that show signs of use, fragrance transfer, or damage cannot be accepted. Personalised and monogrammed pieces are non-returnable.
To initiate a return: email returns@noore-pashmina.com with your order number and the reason for your return. We respond within 24 hours with return instructions and the correct return address. Return shipping is at the customer's cost unless the item is faulty or incorrectly sent, in which case we cover it in full.
We are happy to exchange for a different colour or piece, subject to availability. Please contact us before returning so we can hold the alternative for you. We cannot guarantee stock during busy periods — get in touch early.
Once your return is received and inspected in Dubai, your refund is processed to the original payment method within 5–7 business days. Shipping fees are non-refundable. You will receive an email confirmation when the refund is processed.
Every Noorè piece passes a two-stage quality inspection before dispatch. In the event you receive something that does not meet that standard — a defect, a mislabelled piece, or an item damaged in transit — contact us at hello@noore-pashmina.com within 48 hours of receipt. Include your order number and two to three photographs.
We will send a replacement or process a full refund, including all shipping costs, immediately.